FAQ

Quick answers to common questions about shopping DISAL.

How do I know what size to order?

Check the product description and available sizing information on each product page. Fit can vary by style, so review the details for the specific item you are purchasing.

When will my order ship?

Orders are typically processed and shipped within 3–5 business days. Available shipping methods, costs, and estimated delivery times are shown at checkout. Once your order ships, we'll send tracking information by email if the shipping method supports it.

How can I track my order?

Use the tracking information included in your shipping confirmation email to follow your delivery. Tracking details may take some time to update.

Can I change or cancel my order?

Contact us as soon as possible at info@disal.com. We may be able to accommodate changes before your order ships, but cannot modify an order once it is in transit.

What if I receive the wrong item or my order arrives damaged?

Email info@disal.com with your order number, a description of the issue, and photos if the merchandise is damaged or defective. Our team will help with the next steps.

Can I return an item?

Eligible items may be returned within 30 days of the original purchase date. Items must be unworn, unused, and in new, original condition. Proof of purchase or an order number is required. Email info@disal.com with your order number and the items you wish to return to get started. Please review our Return & Refund Policy for complete details.

When will I receive my refund?

Refunds are processed after returned merchandise is received and inspected and confirmed to meet our return requirements. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to reflect the refund.

How do I contact DISAL?

Visit our Contact page or email info@disal.com. Our team will get back to you as soon as possible.