Shipping & Returns

We want your DISAL order to arrive smoothly and make returns as straightforward as possible.

Shipping

Orders are typically processed and shipped within 3–5 business days. Shipping costs are calculated at checkout based on your destination, order weight, and selected shipping method. Available delivery options and estimated delivery times are shown at checkout. Free standard shipping may be available on selected orders as displayed at checkout.

We currently ship within the United States. Once your order ships, you will receive tracking information at the email address provided with your order, if the shipping method supports tracking. Tracking details may take time to update.

Delivery times are estimates and may vary due to carrier delays, weather, holidays and other events outside our control. Please verify your shipping address at checkout and contact us as soon as possible if you need a correction.

For lost, damaged or delayed packages, or questions about changing or cancelling an order, email info@disal.com. Order changes may be possible before shipment, but not once an order is in transit. For complete shipping details, review our Shipping Policy.

Returns & Exchanges

Returns may be requested within 30 days of the original purchase date. Merchandise must be unworn, unused and in new, original condition to qualify for a return. Proof of purchase or an order number is required.

To request a return or exchange, email info@disal.com with your order number and the item(s) involved. We will provide the next steps for your request.

Refunds are processed after returned merchandise has been received and inspected to confirm it meets the return requirements. Refunds are issued to the original payment method; your bank or card provider may need additional time to reflect the refund.

For full eligibility and return instructions, please see our Return & Refund Policy.

Order Issues & Defective Merchandise

If your order arrives damaged, defective, incorrect or incomplete, please email info@disal.com with your order number, details of the issue and photos showing any defect or damage so we can assist.

Questions?

Use our Contact page or email us at info@disal.com and the DISAL team will be happy to assist.